![](assets/case-study-mkey-ui.jpg)
Smart Hotel Room
In my role with Success Hotel Group, I was tasked with designing a smart hotel platform, utilizing IoT to revolutionize guest check-in and room management.
The Challenge
Objectives included:
- Streamlining check-ins via a lobby terminal.
- Providing options for accommodations and services.
- Developing a mobile app for guest-staff interaction and in-room control.
![](/project/hotel/assets/case-study-hotel-1.png)
My Role and Contribution
My key responsibilities were:
- UI design for terminal, web and mobile applications.
- Leading the overall product design for functionality and ease of use.
- Collaborating with hardware company on user experience of locks.
![](/project/hotel/assets/case-study-hotel-2.png)
Platform Features
Highlights of the platform:
- Self-Service Terminal: For efficient check-in and service selections.
- Mobile App: Doubles as a digital room key and control hub for in-room devices.
- Staff Interface: A web-based tool for managing guest data and room availability.
![](assets/case-study-hotel-3.jpg)
Impact and Accolades
The project significantly improved hotel operations and guest satisfaction. It was recognized with three design award nominations, and won two. A testament to its innovative and user-centric design.
![](/project/hotel/assets/accolates-for-mkey.png)
![](/project/hotel/assets/hotel-management-terminal.png)
Initial designs of the terminal with keycard dispenser.